Providing Technical Support for AWS Workloads is designed for cloud consultants working with companies of various sizes. This course equips learners with the skills to evaluate existing business solutions and offer more efficient cloud resources tailored to unique business needs.
Key topics covered in the course include understanding AWS infrastructure, support methods, mitigation techniques, troubleshooting mindset, and preventative controls. Participants will gain familiarity with the foundational compute, networking, storage, and database services of AWS. They will also learn to troubleshoot with AWS services such as Amazon EC2, Amazon Lambda, and Amazon VPC, as well as scenarios involving Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
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This course comprises three modules. Module 1 covers troubleshooting cloud-related issues and support methods. Module 2 focuses on troubleshooting specific AWS services such as EC2, Lambda, and VPC. Module 3 addresses topical customer scenarios and preventative measures for services like Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations.
The first module provides an introduction to troubleshooting cloud-related issues and support methods. Learners will gain an understanding of AWS infrastructure, support methods, and the troubleshooting mindset. The module also covers customer scenarios for support and choosing the correct support method.
The second module delves into troubleshooting specific AWS services, including EC2, Lambda, and VPC. Participants will learn to avoid common issues, handle connectivity problems, and utilize troubleshooting tools. This module also includes hands-on lab exercises for practical learning.
In the final module, learners explore topical customer scenarios and preventative measures for services such as Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. The module covers best practices and preventative controls for these AWS services, ensuring participants are well-prepared to offer efficient cloud resources.
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