Course

Customer Journey Maps with IoT Touchpoints in Miro

Coursera Project Network

Discover the art of creating customer journey maps with IoT touchpoints, enriching your understanding of user experience (UX) and interface design. Through hands-on experience in Miro, gain insights into IoT touchpoints and their impact on the customer journey, refining your design thinking skills.

  • Understand the purpose and significance of customer journey maps in supporting UX.
  • Identify the components of customer journey maps and explore their diverse use cases.
  • Flesh out a project scenario in a customer journey map, pinpoint IoT touchpoints, and strategize next steps using Miro.

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Customer Journey Maps with IoT Touchpoints in Miro
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