Course

Identify UX Pain Points with Empathy Maps in Miro

Coursera Project Network

Gain expertise in creating empathy maps to understand the User Experience (UX) with the course "Identify UX Pain Points with Empathy Maps in Miro." Through this project, you will learn:

  • The fundamentals of User Interface (UI) design and its role in supporting UX
  • Visualizing the UX and the significance of empathy mapping in identifying customer pain points
  • Creating empathy maps to identify digital pain points in the UX and considering next steps in Miro

With a focus on design thinking and user interface knowledge, you will utilize the Miro online visual collaboration platform to build empathy maps for a holistic view of the UX. This course is ideal for those seeking to retain customers, mitigate risk, and identify business opportunities. Please note that the best experience is available for learners based in the North America region, with plans to expand to other regions in the future.

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Identify UX Pain Points with Empathy Maps in Miro
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