Course

Optimize Digital Experiences with Service Blueprints in Miro

Coursera Project Network

Embark on a journey to master the art of creating service blueprints that elevate digital experiences with the "Optimize Digital Experiences with Service Blueprints in Miro" course. In this project, you will delve into the intricate realm of service blueprints, strategically mapping out touchpoints to enhance the customer experience within the digital landscape.

Throughout the course, you will gain valuable insights into the purpose of service blueprints and their pivotal role in shaping the User Experience (UX). By visualizing the customer journey and deciphering its influence on the service blueprint, you will acquire a profound understanding of how to optimize digital experiences. The hands-on approach offered in this course enables you to apply design thinking, user interface knowledge, and contextual awareness at each stage of the customer experience, all within the Miro online visual collaboration platform.

  • Understand the purpose of service blueprints and their significance in UX
  • Visualize the customer journey and its impact on service blueprints
  • Optimize digital experiences through a hands-on approach in Miro

Immerse yourself in this enriching learning experience and unlock the potential to drive business growth by strategically mapping service touchpoints to mitigate risks and elevate the digital customer experience. Join us in revolutionizing digital interactions with service blueprints in Miro.

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Optimize Digital Experiences with Service Blueprints in Miro
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