CVS Health Call Center Customer Service

The Introduction to Customer Service module provides an in-depth exploration of communication, time management, and de-escalation skills essential for customer service roles. Participants will engage in hands-on activities and community observations to gain real-world experience in key areas of customer service.

• Develop communication, time management, and problem-solving skills
• Engage in hands-on activities and community observations

The Interacting with Customers module offers insights into different customer interactions in a retail setting. Participants will experience real interactions through simulations and scenarios, gaining practical knowledge of successful customer interactions and areas needing improvement.

• Explore different customer interactions and evaluate their success
• Gain practical experience through simulations and real-world observations

The Call Center Customer Service module focuses on practical skills such as data entry, organization, and communication in a call center environment. Participants will engage in sample interactions and calls, developing the ability to create positive interactions, de-escalate conflicts, and provide solutions to customer problems.

• Develop practical skills in data entry, organization, and communication
• Engage in sample interactions and calls to develop customer service abilities

The Preparing for Your Call Center Customer Service Role module provides guidance on resume optimization and interview preparation for a career in customer service. Participants will apply their knowledge gained from previous modules to a hands-on project, showcasing their skills and readiness for a call center role.

• Receive guidance on resume optimization and interview preparation
• Apply knowledge gained to a hands-on project demonstrating job readiness