The CVS Health Retail Customer Service program equips learners with the essential skills to excel in retail customer service roles. Through a blend of videos, activities, simulations, and peer-reviewed projects, participants will develop the ability to create positive interactions with customers, de-escalate conflicts, and process retail transactions in real-world scenarios. The program also provides insights into the different roles in retail customer service, allowing learners to gain a comprehensive understanding of the field.
Throughout the course, individuals will engage in hands-on activities, community observations, and real-world projects, enabling them to gain practical experience and enhance their problem-solving abilities. Upon successful completion, learners will receive a Professional Certificate from CVS Health, demonstrating their proficiency in retail customer service. Additionally, access to exclusive career support resources will aid participants in their job search, and they will have a portfolio of meaningful activities to showcase to prospective employers.
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The course consists of four modules that cover communication, customer interactions, retail customer service, and preparation for a retail customer service role. Participants will engage in simulations, hands-on activities, and real-world projects to acquire practical skills.
The Introduction to Customer Service module provides a comprehensive understanding of communication, time management, and de-escalation essential for customer service. Participants will engage in hands-on activities and community observations to evaluate customer service interactions, preparing them for real-world scenarios.
The Interacting with Customers module delves into different customer interactions in a retail setting, offering simulations and scenarios for practical experience. Participants will assess and evaluate various interaction types, gaining valuable insights into successful and improvement-worthy interactions.
The Retail Customer Service module focuses on day-to-day tasks in a retail customer service setting, including advanced skills such as returns and exchanges. Through real-world simulations and peer evaluations, participants will hone their transaction processing skills, ensuring excellent customer service in any scenario.
The Preparing for Your Retail Customer Service Role module offers guidance on resume optimization and social media presence. Participants will apply their knowledge from previous modules to a hands-on project, showcasing the skills acquired throughout the program.
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