Retail Customer Service

The Retail Customer Service Roles module provides learners with an in-depth understanding of the various roles within a retail community location. It covers the importance of collaboration with peers and managers, ensuring that learners are equipped to handle a wide range of customer service scenarios.

The Meeting Customer Needs with Transactions module focuses on transaction processing, pricing, SKUs, customer identification policies, and different types of payments. Learners will gain practical experience through real-world simulations, ensuring they are well-prepared for handling a wide range of retail transactions.

The Assisting Customers with Returns module delves into the intricacies of managing returns and exchanges, emphasizing the importance of following return and exchange policies and documentation requirements. Learners will also engage in real-world simulations to apply their knowledge in practical scenarios.

The Reporting, Data Entry, and Communication module equips learners with the necessary skills for managing customer data, inventory tracking, incident reports, and professional communication. Through various activities and quizzes, participants will gain hands-on experience in handling customer data in a retail setting.

The E-commerce and Customer Service module explores the impact of e-commerce in retail, common issues, and online orders with in-store pickup. Additionally, learners will engage in peer reviews and evaluate common retail transactions, gaining a comprehensive understanding of e-commerce practices.