In this comprehensive series, learners delve into the design and implementation of customer conversations using Contact Center Artificial Intelligence (CCAI) with a focus on Dialogflow ES. From creating virtual agents to testing and troubleshooting, the course covers a wide array of topics to ensure a thorough understanding of the subject matter.
The course unfolds with a deep dive into the fundamentals, enabling learners to define CCAI, understand the role of Dialogflow in Contact Center applications, and collaborate on virtual agent design. Subsequent modules expand on this knowledge, covering virtual agent development for both citizen developers and software developers, including best practices and integration of third-party technology. The final module explores operations and implementation, emphasizing the management of virtual agent environments and key aspects such as security and compliance within contact centers.
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This course comprises modules covering the fundamentals of Contact Center AI, virtual agent development for both citizen and software developers, and operations and implementation aspects. Learners will gain expertise in designing customer conversations, troubleshooting, and ensuring compliance within contact centers.
Delve into the fundamentals of Contact Center AI, understanding its role in customer conversations and the design of virtual agents. Collaborate with developers to ensure comprehensive conversational design and implementation.
Learn to develop chat and voice virtual agents using Dialogflow ES, and identify best practices for virtual agent development. Gain insights into the nuances of implementing virtual agents for effective customer experiences.
Explore the creation and utilization of Cloud Firestore for customer data storage, and implement fulfillment using Cloud Functions to read and write Firestore data. Understand troubleshooting techniques and the integration of third-party technology to enhance virtual agents.
Gain knowledge about managing virtual agent environments, general best practices, and aspects of security and compliance within contact centers. Ensure proficiency in operational and implementation strategies for successful deployment.
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