Embark on a transformative journey with the Apoio Técnico de TI da Google certification program. Designed by Google, this comprehensive curriculum prepares you for a rewarding career in entry-level IT support roles. Through a series of 5 courses, you will gain proficiency in troubleshooting, customer support, networking, operating systems, system administration, and security - all vital for success in the field.
Upon completion, eligible students in the US can directly share their information with Google and other prominent employers. Additionally, this program sets the stage for CompTIA A+ certification, providing a dual accreditation to further enhance your professional profile.
With a combination of video lectures, quizzes, and practical labs, you will acquire the skills to assemble computers, set up wireless networks, handle customer support, and interact with operating systems including Linux and domain name systems. Learn from Google's own IT support professionals whose foundational knowledge paved the way for their successful careers.
This program is your springboard into the dynamic world of IT, offering a wealth of opportunities for career growth and economic empowerment. Enroll now and take the first step toward a fulfilling and lucrative career in the IT industry.
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Prepare for an entry-level IT support role with a series of 5 comprehensive courses. Gain expertise in troubleshooting, customer support, networking, operating systems, system administration, and security - essential for success in the field.
This course is the first step in preparing for an entry-level IT support specialist role. Explore the fundamentals of IT, including computer hardware, the Internet, software, problem-solving, and customer support. Gain insights into technical interviews and get a comprehensive overview of what to expect from this certification program.
Gain an overview of computer networks, from basic principles to practical applications and network troubleshooting. Understand TCP/IP communications, network troubleshooting techniques, and services like DNS and DHCP. Learn about cloud computing and its role in modern networks.
Acquire knowledge of core operating system components and critical tasks such as software and user management, hardware configuration, and file system navigation. Understand system processes, remote access tools, and utilize this knowledge to solve common IT support issues.
Transition from single-computer work to managing an entire system fleet. Learn about infrastructure services, cloud utilization, server management, and disaster recovery. Explore best practices for hardware and service selection, and gain insights into Active Directory and OpenLDAP directory services.
Explore a wide range of IT security concepts, tools, and best practices. Understand encryption algorithms, authentication, authorization, and accounting. Learn about network security solutions, from firewalls to Wi-Fi encryption, and delve into the security model of Chrome OS.
This certification program by Google prepares entry-level IT support specialists with skills in hardware, software, customer support, and networking.
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