Google's IT Support Professional Certificate is a comprehensive program designed for individuals new to the field of information technology. This innovative curriculum, consisting of five courses, equips you with the skills needed to embark on a career in IT support. Through a combination of video classes, practical labs, and assessments, you will delve into the realms of problem-solving, customer service, networking, systems administration, and security.
By dedicating 10 hours per week, you can complete the certificate within six months. Upon completion, you will be prepared for an entry-level IT support position in various organizations, ranging from local businesses to global corporations like Google. The program is part of Google's initiative, Crece con Google, focused on creating economic opportunities.
The curriculum begins with an introduction to IT basics, including hardware, software, internet, troubleshooting, and customer service. Subsequent modules cover networking, operating systems, system administration, and cybersecurity. This comprehensive approach ensures a deep understanding of foundational IT concepts and skills.
Upon completion of the certificate, 75% of graduates reported career advancement within six months, highlighting the program's efficacy in propelling professional growth.
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Embark on a comprehensive journey through IT fundamentals, networking, operating systems, system administration, and cybersecurity within Google's IT Support Professional Certificate.
Gain a foundational understanding of IT, including hardware, software, internet, troubleshooting, and customer service. Prepare for an entry-level IT support role by learning essential problem-solving methodologies and basic IT skills.
Explore the intricacies of computer networking, including modern network technologies, TCP/IP protocols, network troubleshooting, and cloud computing. Acquire the knowledge needed to excel in a networking-focused IT support role.
Delve into the world of operating systems, learning about critical components, file system navigation, user and software management, process management, system logs, and remote connectivity. Enhance your abilities as an advanced user and troubleshooter in an IT support role.
Transition from single computer management to overseeing a complete system infrastructure. Learn about infrastructure services, cloud management, server administration, user directory services, and disaster recovery. Equip yourself with the skills required to manage an organization's IT infrastructure effectively.
Master the art of cybersecurity, covering various security concepts, tools, and best practices. Gain insights into threat assessment, encryption, network security, and multi-layered security architecture. Develop the expertise needed to safeguard organizational systems against digital threats.
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