Gain a deep understanding of the technologies and processes crucial for healthcare IT operations and patient safety with the Operations and Patient Safety for Healthcare IT Staff course. This course delves into the role of electronic health records (EHRs) and explores the impact of telemedicine, patient portals, barcode scanners, printers, and medical devices on providers and patients.
As an IT support specialist, you will learn to troubleshoot various issues related to technology, including IP addresses, networking, and MAC addresses. The course covers the processes for handling calls, creating tickets, escalating issues, and resolving matters, emphasizing the concept of self-service tickets and the tiers of IT support. You will be introduced to essential tools such as JIRA, documentation, and the communication of change requests.
Furthermore, the course focuses on the critical aspect of patient safety in healthcare IT, addressing high reliability organizations, medical errors, adverse events, and near misses. You will also gain insights into checklists for patient safety and the handling of sentinel events, ensuring a comprehensive understanding of crucial healthcare IT and patient safety concepts.
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The course modules cover a wide range of essential topics, including telemedicine, patient portals, medical devices, operational needs in health IT, JIRA and documentation, and health IT and patient safety.
The first module explores the impact of telemedicine, patient portals, and medical devices in healthcare, covering troubleshooting related to these technologies. It delves into the definitions of LAN and wireless LAN, providing a comprehensive understanding of the foundational technologies in healthcare IT.
The second module focuses on operational needs in health IT, including self-service ticketing systems, priority levels, tiered support, and troubleshooting printer and barcode scanner issues. It equips learners with the essential skills to handle various operational challenges in healthcare IT.
The third module delves into JIRA and documentation, providing insights into the JIRA process, ticketing systems, change requests, and the handling of scheduled and unscheduled downtime in health IT. Learners will gain a comprehensive understanding of the crucial role of JIRA and documentation in healthcare IT operations.
The fourth module emphasizes health IT and patient safety, covering high reliability organizations, medical errors, checklists for patient safety, adverse events, near misses, and sentinel events. It equips learners with the knowledge and skills necessary to ensure patient safety in healthcare IT environments.
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