Embark on a transformative journey with the "Introduction to Microsoft Dynamics 365" course. This comprehensive program equips learners with essential skills to leverage the powerful tools within Microsoft Dynamics 365. Whether you are new to this dynamic platform or seeking to enhance your proficiency, this course offers a deep dive into customer engagement, marketing, sales, and customer service, enabling you to drive organizational success.
Structured into engaging modules, this course provides a blend of readings, videos, practice quizzes, and graded assessments, ensuring a well-rounded learning experience. By the end of the program, participants will gain a solid understanding of the Dynamics 365 interface and its key capabilities across various domains. Designed for individuals with zero to two years of relevant work experience, this course is ideal for those interested in exploring Microsoft Dynamics 365 and enhancing their organizational impact.
Unlock the potential of Microsoft Dynamics 365 and elevate your expertise in customer relationship management with this transformative course.
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Discover a comprehensive journey through the "Introduction to Microsoft Dynamics 365" course. From mastering the Dynamics 365 interface to diving into customer engagement, marketing, sales, and customer service, this program equips learners with essential skills to thrive in a dynamic business environment.
Embark on a journey exploring the Dynamics 365 interface, setting the foundation for comprehensive learning.
Delve into the key capabilities of Dynamics 365 Marketing, encompassing customer journeys, lead scoring, real-time marketing, and more.
Uncover the essential concepts of Dynamics 365 Sales, from lead management to sales forecasting and insights, to optimize your sales processes.
Explore the realm of Dynamics 365 Customer Service, understanding case management, service-level agreements, and omnichannel administration for enhanced customer support.
Gain insights into Dynamics 365 Field Service, covering work order lifecycle, scheduling, inventory management, and connected field service intricacies.
Discover the shared features within Dynamics 365, including integrations, customer engagement apps, reporting, and Power BI utilization for actionable insights.
Conclude the program with a comprehensive recap, reinforcing the key learnings from the entire course.
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