Course

Identify UX Opportunities with Service Blueprints in Miro

Coursera Project Network

Learn to design service blueprints to enhance user experience and drive continuous improvements. Gain hands-on experience in Miro, visualizing customer journeys and integrating business intelligence for impactful UX enhancements.

  • Understand the components and use cases of service blueprints.
  • Visualize the customer journey and identify UX improvement metrics.
  • Build out project scenarios and consider next steps in Miro.

Certificate Available ✔

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Identify UX Opportunities with Service Blueprints in Miro
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