This comprehensive course, offered by CVS Health, delves into the intricacies of customer interactions in a retail environment. Through simulations and real-world experiences, you'll learn to initiate positive interactions, de-escalate conflicts, and handle retail transactions adeptly. The course encompasses strategies for in-person, phone, and social media interactions, ensuring a thorough understanding of customer service dynamics. You'll also explore the nuances of professionalism in social media and the importance of empathy in difficult customer situations.
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Interacting with Customers explores customer interaction dynamics, including creating positive interactions, meeting customer needs, de-escalation with empathy, and professionalism in social media.
This module provides a comprehensive understanding of greeting and interacting with customers. Topics include the importance of greetings, strategies for positive interactions, and real-world examples to apply these strategies effectively.
Learn how to meet customer needs by finding product details, building trust, and mastering successful customer service interactions. The module also covers cross-selling, upselling, and simulating real-world customer encounters.
This module focuses on de-escalating conflicts with empathy, emphasizing verbal and nonverbal indicators of escalation, strategies for de-escalation, and the importance of empathy in difficult customer situations.
Explore the professionalism required in social media interactions, including best practices, social media encounters with customers, and creating a LinkedIn profile. This module equips you with the skills to maintain a professional image in the digital realm.
Introdução aos Princípios e Práticas da Gestão De Projetos provides essential skills for effective project management, ensuring successful project delivery...
Create a professional resume and cover letter using Microsoft Word. Gain insight into document content and formatting to stand out in job applications.
This course equips learners with an analytic mindset and practical skills to tackle business problems using data analytics tools like PowerBI, Alteryx, and RStudio....
This course equips you with essential communication skills, ensuring confidence and ease in professional settings. With hyper-efficient methods, become a proficient...