Gérer les crises de demain is a dynamic course offered by ESSEC Business School, delving into the critical aspects of crisis management and organizational resilience in the wake of the Covid-19 pandemic. This course is designed to equip participants with the necessary skills and knowledge to effectively navigate and manage unexpected events and crises in various organizational contexts. Through a multidisciplinary approach, participants will gain insights from academic experts and industry professionals, providing a holistic understanding of crisis management, resilience, and high reliability organizations (HRO).
Key topics covered in this course include:
By exploring the complexities of crisis management, participants will gain valuable knowledge on rebuilding and creating meaning in times of crisis, developing organizational resilience, and effectively communicating during turbulent times. This course is essential for professionals seeking to enhance their crisis management skills and contribute to building resilient organizations in an increasingly volatile, uncertain, complex, and ambiguous (VUCA) environment.
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This course comprises five modules covering topics such as acting in uncertain environments, organizing and decision-making during crises, developing organizational resilience, performance management in turbulent times, and effective communication in crisis situations.
Module 1: Agir en environnement incertain
This module introduces the complexities of uncertain environments and the contributions of high reliability organizations (HRO) to understanding and functioning in such environments. Participants will explore the relevant literature and engage in quizzes to reinforce their understanding.
Module 2: Organiser et décider en situation de crise
Participants will learn about the essential preparations required for crisis management, effective decision-making during crises, and inspiring confidence without certainty. The module includes quizzes to assess comprehension and application of the concepts.
Module 3: Développer la résilience organisationnelle
This module delves into the concept of crisis as a collapse of established meaning and the process of organizational resilience through sense-making. Participants will explore practical applications of organizational resilience and engage with relevant literature and quizzes.
Module 4: Piloter la performance en zone de turbulence
Participants will examine performance management in turbulent times, understanding the specificities of performance management during uncertainty, and strategies for navigating the post-crisis phase. The module includes a comprehensive assessment through quizzes.
Module 5: Communiquer en situation de crise
This module focuses on the importance of communication during crises, crafting effective crisis messages, and adhering to the golden rules of crisis communication. Participants will engage with quizzes to reinforce their understanding of crisis communication strategies.
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