Course

Mediation and Conflict Resolution

ESSEC Business School

Embark on a transformative journey in the Mediation and Conflict Resolution course, offered by ESSEC Business School. This comprehensive program delves into the critical role of mediation in achieving peaceful and mutually agreed solutions across various domains, from international and political contexts to workplace dynamics. Through a series of engaging modules, this course empowers participants to become adept mediators by providing them with the necessary knowledge and skills to lead mediation processes effectively.

Key topics covered in the course include the essentials of mediation, strategies for mediation in practice, workplace mediation, and mediation in international relations. Learners will gain insights into the diverse challenges faced by mediators and learn to navigate confidentiality, traps, and resources essential for effective mediation. Moreover, the course explores real-world case studies and offers practical quizzes to reinforce learning.

  • Gain a deeper understanding of workplace and international conflict resolution
  • Learn to identify challenges faced by mediators and choose effective strategies
  • Acquire skills to lead mediation processes and resolve conflicts
  • Explore practical cases, tools, approaches, and skills for high-impact mediation practice

Designed as a logical progression from the Negotiation Fundamentals MOOC, this course is developed by ESSEC IRENE, a leading institute of research and education in negotiation and mediation. Upon completion, participants will emerge as proficient mediators equipped to navigate complex conflicts and facilitate peaceful resolutions.

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Mediation and Conflict Resolution
Course Modules

Enhance your mediation and conflict resolution skills through comprehensive modules covering mediation essentials, practice, workplace mediation, and mediation in international relations.

Mediation Essentials

Module 1: Mediation Essentials

  • Explore the introduction and definition of mediation
  • Understand the roles and styles in mediation
  • Learn about the advantages of mediation and the mediation cycle
  • Participate in graded quizzes and case studies to reinforce learning

Mediation in practice

Module 2: Mediation in Practice

  • Prepare as a party and as a mediator for mediation
  • Understand the resources and challenges in mediation
  • Learn about joint or separate meetings and the challenge of confidentiality
  • Engage in practice quizzes and explore resources and traps for mediators

Mediation in the Workplace part 1

Module 3: Mediation in the Workplace

  • Explore workplace conflicts and mediation within organizational dispute resolution systems
  • Understand mediation of individual grievances and diverse workplace conflicts
  • Participate in case studies and quizzes to gain practical insights

Mediation in the Workplace - part 2

Module 4: Mediation in the Workplace - Part 2

  • Learn about mediation of collective conflicts in the workplace
  • Prepare for graded quizzes and engage in case studies to apply learning

Mediation in International Relations

Module 5: Mediation in International Relations

  • Understand international political mediation and explore real-world cases
  • Learn about mediating conflicts in Europe and the Middle East
  • Gain insights into the motivations and challenges of mediators in international relations
  • Participate in practice quizzes to reinforce learning
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