Embark on a comprehensive journey into the world of IT support with Google's professional certificate. This unique course equips you with the essential skills for a career in IT, covering a wide range of topics such as hardware, software, networking, operating systems, and security.
Designed by industry experts, this program provides a blend of theoretical knowledge and practical application, ensuring you develop a strong foundation in IT support. Throughout the course, you will gain valuable insights into problem-solving techniques, customer service, and the intricacies of modern technology. By the end of the program, you will be well-prepared for entry-level roles in IT support, whether in a small business or a global corporation.
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Acquire essential skills in IT support with Google's professional certificate program, covering hardware, software, networking, operating systems, and security. Enroll for free and prepare for a successful career in IT support.
This module introduces you to the fundamentals of technical support, providing a comprehensive overview of the world of Information Technology (IT). You will learn about hardware, software, internet, problem-solving, and customer service, setting the stage for the rest of the certificate program. By the end of this course, you will have a strong understanding of IT and be well-prepared for the subsequent modules.
This module offers a thorough understanding of computer networks, covering modern network technologies, protocols, cloud computing, and practical troubleshooting solutions. By the end of this course, you will be equipped to describe computer networks, comprehend standard communication protocols, apply powerful network troubleshooting techniques, and understand the concepts of cloud computing and storage.
Gain expertise in operating systems as you explore the essential components and critical tasks involved in managing software, users, and hardware configurations. By the end of this course, you will be proficient in navigating Windows and Linux file systems, configuring users and permissions, installing and removing software, managing system processes, and utilizing remote connection tools.
This module delves into system administration and IT infrastructure services, guiding you from single-computer management to dealing with an entire fleet. You will learn about infrastructure services, cloud configurations, server management, user and computer management, data backup and recovery, and process improvement in IT environments.
Explore the realm of IT security, covering encryption algorithms, authentication, authorization, network security solutions, and Chrome OS security architecture. By the end of this course, you will have a comprehensive understanding of various encryption techniques, authentication methods, network security best practices, and strategies for integrating a security culture within your organization.
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