This course offers an insightful exploration of the critical role of IT support staff in healthcare. It delves into the diverse settings where IT support is essential, including clinics, hospitals, skilled nursing facilities, and virtual care settings. Through engaging narratives from Johns Hopkins IT support staff, learners gain valuable perspectives on the challenges and rewards of this profession.
Participants will learn about the unique aspects of health IT, such as the complexity and volume of tickets, privacy considerations, and the diverse range of individuals who rely on IT support. The course also delves into various roles within health IT support, including end-user computer support specialist, healthcare help desk, and analyst positions.
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This course comprises two modules that delve into the unique challenges and opportunities within health IT support, offering insights from experienced professionals in the field.
Module 1 of this course, "Why Health IT?", provides a comprehensive introduction to the field of health IT support. Learners gain insights into the unique aspects of working in health IT, such as the complexity and volume of tickets, privacy considerations, and the diverse range of individuals who rely on IT support. Through engaging narratives, participants will understand the crucial role of IT support staff in healthcare.
Module 2, "Roles for Health IT Support Staff", delves into the various roles and responsibilities within health IT support. Participants will gain valuable insights into the day-to-day tasks of IT support staff in healthcare, including end-user computer support specialist, healthcare help desk, and analyst positions. Engaging scenarios provide a deeper understanding of the challenges and rewards within health IT support.
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