The course "Influencing: Storytelling, Change Management and Governance" offered by Macquarie University focuses on developing essential skills in influencing, negotiation, change management, and risk governance.
Participants will learn to apply a range of communication strategies to build rapport, overcome resistance, and find acceptance in various contexts. They will expand their knowledge of negotiation and conflict resolution, while also developing the creative and practical change capability required to achieve organizational objectives.
The course addresses the critical areas of change management and risk governance, offering evidence-based methods to inspire and lead transformations and design risk governance structures that ensure the achievement of organizational objectives.
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This course comprises four modules: "Leading transformations: Manage change," "Negotiation skills: Negotiate and resolve conflict," "Storytelling and influencing: Communicate with impact," and "Risk governance: Manage the risks."
Design successful change initiatives by adopting a balanced and reflective change mindset. Create change cycles that effectively apply tools and techniques for orienting, performing, and evaluating change. Generate leadership strategies that are mindful of the complexity and challenges of change and mobilise energy for transformation.
Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work. Develop and analyse strategies and tactics to undertake negotiation processes, both one on one and multiparty. Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.
Critically evaluate a range of theories to decode the components of persuasive communications. Apply a range of different strategies to build rapport, overcome resistance, and find acceptance. Develop skills to interpret the motivation of the audience and influence the way they think and feel to support your ideas.
Analyse governance structures for ensuring that an organization meets its objectives. Apply a risk management framework, having regard to the business context, including the identification of appropriate risk management solutions. Identify and respond effectively to ethical issues.
Develop a streamlined, user-friendly scheduling tool with Picktime to manage client appointments and enhance business operations in under 2 hours.
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