Course

Engaging in Improving Patient Experience Through Analytics

Northeastern University

This course, "Engaging in Improving Patient Experience Through Analytics," is designed for healthcare professionals seeking to enhance patient experiences through data-driven insights and decision support frameworks. Through a series of modules, participants will explore predictive analysis, personalized recommendations, operational integration, and business case considerations.

  • Explore the use of data to predict outcomes and make effective decision support choices.
  • Learn about personalized search and recommendation systems for healthcare interventions.
  • Understand the operational and business case considerations for implementing analytics in healthcare settings.

With a focus on practical application, this course offers a valuable opportunity for professionals to apply the concepts to operational improvements within their own organizations.

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Engaging in Improving Patient Experience Through Analytics
Course Modules

This course comprises modules on Predicting Outcomes, Whole Picture Recommendations, Operational Considerations, and Business Case Considerations, providing in-depth insights into improving patient experiences through analytics.

Predicting Outcomes

This module delves into the use of data to predict outcomes in healthcare settings. Participants will explore various modeling techniques and gain insights into the promise and limitations of predictive analysis. Additionally, they will learn about reducing readmissions and the impact of predictions on patient experiences.

Whole Picture Recommendations

In this module, participants will explore personalized recommendations and the implementation of blended techniques for optimizing interventions in healthcare. The module covers topics such as recommendation systems, healthcare program placements, and incentive alignment, providing valuable insights into improving patient experiences through analytics.

Operational Considerations

Operational considerations are crucial for implementing analytics in healthcare settings. This module focuses on aspects such as business systems integration, workflow integration challenges, and ecosystem integration. Participants will also gain insights into defensible solutions and the impact of analytics on patient experiences.

Business Case Considerations

Business case considerations are essential for driving the successful implementation of analytics in healthcare. This module covers the impact of analytics on patients, caregivers, and the enterprise, along with compliance considerations. Participants will engage in discussions on business cases and their impact on patient experiences.

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