This course delves into leveraging analytics to revolutionize the patient experience in healthcare. It is tailored for healthcare providers, payers, and administrators, as well as those transitioning into the healthcare sector. Through an in-depth exploration of patient pain points and data-driven decision support frameworks, participants gain insights into transforming healthcare processes and improving patient outcomes.
The course encompasses essential topics such as understanding patient experiences, harnessing diverse data sources, humanizing data, and predicting patient experiences. Participants will apply these concepts to drive operational enhancements within their organizations. With a focus on practical application and real-world relevance, this course empowers healthcare professionals to make impactful changes in patient care.
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This course comprises modules focusing on understanding patient experiences, leveraging diverse data sources, humanizing data, and predicting patient experiences.
This module introduces participants to the current challenges in patient experiences within healthcare systems. It covers the impact of quality rating systems, CAHPS, and the shift towards a consumer-oriented approach. Participants gain insights into decision support frameworks and personalization in healthcare, culminating in a module quiz to reinforce learning.
This module delves into the diverse data sources available for improving patient experiences. It covers the distinctions between smart and big data, social drivers of health outcomes, and the complexities of provider data. Participants engage in a comprehensive exploration of data silos, missing data, and data layering, followed by a module quiz and peer review activities.
Participants explore the human side of data within healthcare, understanding holistic needs, motivations, and health risk factors. This module delves into attribution methods, temporal relational reasoning, and AI-based modeling techniques. It also includes an experience journey map discussion and quiz to reinforce understanding.
This module focuses on predicting patient experiences through insights and recommendations. Participants gain an understanding of CAHPS, persona models, and the impact of utilizing the right data. The module concludes with a quiz to assess participant knowledge and understanding.
This Specialized Program focuses on developing leadership and critical thinking skills to positively impact organizational behavior and human flourishing.
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