Driving Operational Performance

This module provides an introduction to process analysis with multiple flow units, covering topics such as product variety, setup times, and product mix. You'll also learn to identify bottlenecks within intricate systems and understand how variability impacts operational performance.

Discover the power of Key Performance Indicator (KPI) and Return on Invested Capital (ROIC) trees in linking operations with finance. You'll learn how to build an ROIC tree and find the value drivers, connecting key variables for informed decision-making.

Explore strategies for managing wait time, understanding how variability in process causes waiting, staffing to demand, and pooling resources to deal with waiting times. You'll gain insights into enhancing operational efficiency and improving customer experiences.

This module focuses on predicting and reducing loss, covering topics such as variability in process flow, capacity pooling, creating flexibility, and providing capacity on demand. You'll develop the ability to bridge finance and operations, using the ROIC framework to connect financial and operational variables.