Discover the intricacies of call centre simulation processes in the Simulation of Call Centre Operations Using R Simmer course. With a focus on creating statistical variables, defining trajectories for call centre departments, and capturing simulation data, this course equips you with the skills needed to model discrete event simulations using R Simmer. You'll also learn how to define teams, resources, and arrivals of calls, run call centre simulations, and interpret the results using insightful charts.
Key components of the course include:
Upon completion of this course, you'll have the knowledge and practical skills to effectively model call centre operations using R Simmer and interpret the results to make informed decisions.
Certificate Available ✔
Get Started / More Info
Data Literacy is a specialization by Johns Hopkins University, equipping professionals with essential statistical skills for interpreting and critically evaluating...
Cluster Analysis using RCmdr is a 1-hour project-based course teaching k-means and Hierarchical clustering using RCmdr with 29 cars data and 22 dimensions.
Data Visualization in Power BI: Create Your First Dashboard
Introdução à Ciência e Engenharia de Dados é um curso abrangente que explora a importância dos dados nos negócios atuais, fornecendo uma compreensão sólida...