Grundlagen des technischen Supports is the first course in a series preparing individuals for a career as an IT support specialist. The comprehensive curriculum covers a wide array of topics in information technology, providing a detailed understanding of computer hardware, software, networking, and troubleshooting techniques. The course offers insights into the binary system, computer assembly, operating system selection and installation, internet functionality, and application development. Additionally, it equips learners with essential social skills in the IT field. The engaging content includes interactive exercises, real-world scenarios, and expert advice to ensure a holistic learning experience.
Upon completion, participants will possess a strong foundation in IT, enabling them to understand the binary system, assemble a computer, select and install an operating system, comprehend internet functionality, develop applications, and apply common troubleshooting practices. Furthermore, they will have acquired valuable social competencies in the realm of information technology.
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Grundlagen des technischen Supports is an extensive course covering IT basics, computer hardware, operating systems, networking, software, and troubleshooting techniques.
Grundlagen des technischen Supports begins with an introduction to IT, encompassing the history and evolution of computers, binary system, computer architecture, and navigation within the course platform. Participants will also gain insights into using discussion forums, connecting with other learners, and engaging in surveys.
The Bauteile module delves into the components of computer hardware, including CPUs, RAM, motherboards, storage, and power supply. Participants learn about assembling computers, repairing mobile devices, and exploring additional readings on various hardware components.
The Betriebssystem module provides an in-depth understanding of operating systems, file systems, process and memory management, as well as interaction with the operating system. Participants gain hands-on experience by installing Windows, Linux, and Mac OS X, and exploring virtual machines.
Participants in the Netzwerktechnik module explore network fundamentals, hardware, internet functionality, and the impact of the internet on society. The module also covers internet restrictions, Internet of Things, privacy, and security concerns, offering a comprehensive view of networking and its implications.
The Software module covers various aspects of software, including its types, management, installation, and automation. Participants gain practical experience in installing, updating, and removing software in Windows and Linux environments, enhancing their understanding of software interaction with computer systems.
The Fehlerbehebung module focuses on troubleshooting techniques, soft skills, customer service, and preparing for technical interviews. Participants learn to narrow down problems, document processes, and effectively communicate with clients. They also receive guidance on optimizing resumes, creating elevator pitches, and writing effective documentation.
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