People and Soft Skills for Professional and Personal Success

Apply collaborative behaviors to help your team develop through the four stages of team development. Utilize different methods of collaboration to improve teamwork and cooperation in your workplace. Recognize the barriers to collaborating effectively and identify specific behaviors that enhance or damage collaboration. Identify techniques to effectively lead or participate in virtual team meetings.

Create presentations that will leave a lasting impact on your audience. Present and deliver with confidence to engage your audience. Use techniques like storytelling, props, and discussion to enhance your presentations. Manage nerves effectively; Plan for and deal with unexpected problems that may arise.

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it. Apply the quality work process to all requests through clear communication and focus on clients. Take ownership of your assignments and apply the five-step method that will help you deliver quality work. Work with agility while applying the quality work process to become a trusted advisor to your clients and colleagues.

Utilize critical and creative thinking to solve issues. Describe the 5-step process of effectively solving problems. Analyze a problem and identify the root cause. Explore possible solutions and employ the problem solving process.

Identify and analyze different communication styles and understand their strengths and weaknesses. Demonstrate active listening skills and questioning styles to explore issues and enhance understanding. Identify conflict response styles; approach and effectively mediate workplace conflicts. Determine ways to build and maintain trust and increase your influence and eminence in the workplace.

Complete the final assessment for the soft skills covered in the various courses in the People and Soft Skills specialization from IBM. This course contains a quiz in which you will be presented with multiple real-life inspired scenarios. Upon successfully completing the course, you will be able to get your specialization certificate.