In Operations Management: Quality and Supply Chain, you will delve into process improvement, organizational priorities, and tactical decision-making. The course equips you with the ability to relate underlying principles to frameworks and techniques used for process improvement, make decisions for organizational initiatives, and apply analytical techniques for tactical decisions in a process improvement project.
By the end of the course, you will have the knowledge and skills to drive operational excellence and contribute to continuous improvement initiatives within your organization.
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Operations Management: Quality and Supply Chain comprises five modules, each covering essential aspects of process improvement, quality management, process control, supply chain management, and operations resilience.
Welcome to Operations Management: Quality and Supply Chain! This module provides an overview of the course, introduces the professors, and familiarizes you with the syllabus and online education at Gies College of Business.
Delve into the meaning of quality, service quality, cost of quality, and proactive quality management. Learn about the evolution of Lean and Six Sigma practices, and the infrastructure for organizational learning.
Explore variation in processes, statistical process control, process capability analysis, and root cause analysis techniques. Gain insights into managing and analyzing process data to ensure quality and efficiency.
Understand the fundamentals of supply chain management, including formulating strategies, managing global supply chain risks, and selecting and monitoring suppliers. Learn about the bullwhip effect and supply chain alignment.
Discover the importance of operations resilience, distribution strategies, remanufacturing, reverse logistics, green supply chain management, and the role of information technology in supply chains. Conclude the course with a focus on emerging and advanced technologies.
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